Question 1

In current COVID-19 pandemic situation, what measurers do you take to keep your customers safe?"

Accepted Answer

We take safety of our customers very seriously. We  sanitize the vehicle after each trip. We make sure that our drivers wear masks. We encourage passengers to wear mask and can provide upon requests.

Question 2

What are your working hours?

Accepted Answer

We are available 24/7 with online booking options. Call us any time if you have any questions regarding rates or bookings.

Question 3

Is there a minimum number of hours reservation required?

Accepted Answer

Yes, Any time before 5pm there is a 3 hours minimum any day of the week. In some cases we require a 4 hour minimum. Special holidays and Prom season may require a 6 hour minimum.

Question 4

What types of vehicle and service you provide?

Accepted Answer

We have fleet for your travel needs. We have Sedans, SUVs, stretch limos and party buses

Question 5

Do you provide Meet and Greet service?

Accepted Answer

Definitely yes. For DFW airport and Love Fields airport, our friendly drivers will be waiting for you at baggage claim with a sign of your name on it.

Question 6

How reservation is made on the website?

Accepted Answer

1. Go to our online reservation link and book quickly in less than 5 minutes. 
 
2. Call us at 214 394 9800
 
3. Email us at hello@firstclassdfw.com

Question 7

How will I get driver’s information before reservation time?

Accepted Answer

You will recieve a text message or email with their name and number the day before your reservation starts.

Question 8

What is standard for gratuity?

Accepted Answer

We charge industry standard 15%gratuity. For your convenience, we add on our suggested amount to all reservations. This recommended gratuity may be increased at your discretion.

Question 9

What is included in transportation booking?

Accepted Answer

You will get complimentary ice, bottled water, cups, and premium napkins. We also have panels for complete control of music, and an auxiliary cord is provided as well.

Question 10

How to pay for the service?

Accepted Answer

While making the reservation, your credit/debit card will required for deposit. We also accept cash for final payment.

Question 11

Why do you need my credit card information if will pay in cash?

Accepted Answer

Valid Credit Card is required for all reservations.We get credit card information to eliminate customer no shows and so that our vehicle does not remain held for somebody who doesn’t actually intend to rent a limousine. It is also required for deposits.