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Blue Leather Chair
POLICIES
Shipping Policy 

We only ship to continental US.

At checkout please note that we typically ask our customers to please allow 10-14 business days for shipping. *up to 21 days during high volume season.

Once shipped, you will receive a Shipment Confirmation email with a tracking number. Occasionally orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
 

Thank you so much for your patience!

Return Policy

​Please note, order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial, or a 20% restocking fee. To cancel your order, please email help@thedecorattic.com

Returnable Merchandise

  • Items are eligible for a store credit within 7 days of package delivery. 

  • All items are inspected upon arrival. Items must be sent back unused and in the original packaging   in order to obtain a full store credit.

  • The customer(s) is responsible for all return shipping costs if the item(s) do/does not suit their needs and/or likes. 

  • If the items arrive in damaged or defective conditions, DECOR ATTIC will cover the cost of  replacement shipping. We reserve the right to send a replacement for any damaged item(s) before we issue a store credit.

  • If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at help@thedecorattic.com. We will ask for photos to determine the best course of action. All claims must be made within 10 days of delivery. Any claims made after 7 days will not be accepted. DECOR ATTIC reserves the right to decline returns or exchanges of items that are not in as-new conditions due to damage or misuse by the customer. DECOR ATTIC also reserves the right to decline returns or exchanges not made within the 7-day period.

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For further information on our return policy, please contact Customer Service at help@thedecorattic.com to speak to one of our associate during business hours. Our business hours are Monday through Friday 9:00am-5:00pm.

How to Make a Return

  1. If you would like to make a return, please reach out to DECOR ATTIC Customer Service at help@thedecorattic.com to verify return eligibility before sending pieces back.

  2. If you wish to make a return, please indicate the following: reason for return, order number, and product description.

  3. Please note that a restocking fee of 20% of the order total will be applied on all returns.

  4. Pack and seal your return securely in the original package if possible. Include the original packing slip with the indicated information above.

  5. Eligible returns will receive a store credit.

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Returns will be processed when the item has been received in our office. Upon return, your item will be inspected.If eligible, store credit will be issued for the purchase price. Please allow up to 14 days for your store credit to process.

MAIL PACKAGE TO:

DECOR ATTIC 

Attn: Return Center

712 North Main Street 

Suite A

Duncanville, TX 75116

NON-REFUNDABLE ITEMS

  • *Imperfect Items

  • *Clearance Items

  • *Custom Orders

  • *International Orders

  • *Items marked “Non-Refundable” on sale page

  • *Items assembled by customer

Important Disclaimers
DELIVERY ISSUES

  • Once a package leaves our warehouse, we are no longer responsible for lost or stolen packages.

  • If your package shows delivered, but you have not received it please reach out to FedEx Customer Service at 1 (800) ***-****.  Due to privacy concerns, DECOR ATTIC cannot reach out to FedEx on behalf of the customer. Fedex will allow you to file a claim. 

  • If you live in an area with a high risk of package theft, please reach out to us when you place your order to request a "signature required" delivery.

INTERNATIONAL DELIVERIES

  • ​International orders are not refundable and customers are responsible for paying any customs duties and taxes.

ARRIVAL DATES

  • DECOR ATTIC does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will notify you in advance, however we do not provide monetary compensation for late delivery.

COLOR & FINISH

  • Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.

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