J’Nai Tinae Lashes offers a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order addressed within 14 days from receipt of the order.

 

Due to sanitary and health reasons, lashes are not eligible for refunds or exchanges unless otherwise stated. Due to sanitation & health regulations, We can not accept returns on any opened skin care packaging.

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If a product is defective or damaged, you must notify us WITHIN 48 HOURS of receiving your order to be eligible for a return. All lashes and products may NOT be worn, opened or altered in any way to qualify for a refund or exchange.

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Sale items, which includes items sold with a promotional code or marked down in price, are final sale.

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 Note, the shipping fee to an order is non refundable. 

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